Microsoft · 7 hours ago
Technical Support Engineering
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $170K/yr
3+ years expMicrosoft is a global leader in technology, and they are seeking a Senior Technical Support Engineer to join their Customer Service & Support team. This role involves owning and resolving complex customer technical issues, collaborating across teams, and contributing to product improvements to enhance customer experiences with Azure services.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues
Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management
Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
Help drive customer resiliency and confidence in the Azure platform
Provide Best Practice recommendation across the entirety of Azure resources based on Customer Solutions
Articulate, written and spoken, recommendation to leadership and technical level audiences
Navigate complex, strategic, high-profile customer event requirements and needs
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Preferred
3+ years' experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in Azure platform in a team environment
Microsoft Technology Certifications
Azure Cloud Technologies
On-Prem Technologies
Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems
Experience with any of the following
Azure Data Bricks
Azure Database Technologies such as SQLDB, PostgresSQL, MySQL
Container technology and Kubernetes
Web App on Linux, Windows IIS, Azure Web Apps or Docker, or related software development platforms
HTML and HTTP
Familiarity with LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, Ware,XenConfiguration)
Understanding of container specific networking such as CNI
Familiarity with DHCP, VIPs, NAT, DNS
Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, netsh, etc.)
Knowledge of Microsoft Azure Platform Services
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase