Salsa Point of Sale · 3 weeks ago
QA & Beta Support
Houston, TX
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $60K/yrSalsa Point of Sale is seeking a QA & Beta Support Owner to manage quality assurance and beta merchant support. This role is responsible for acting as the primary liaison between beta merchants and development, ensuring issues are documented, prioritized, and communicated effectively.
Computer Software
Responsibilities
Act as the exclusive point of contact for all Salsa beta merchants
Manage inbound beta feedback, questions, bug reports, and issue reports
Provide clear, consistent status updates to beta merchants, internal stakeholders, and the development team
Communicate updates related to known issues, issues under investigation, fixed items, and planned improvements
Set accurate expectations using consistent, reliable information
Reproduce reported issues methodically and consistently to confirm root behavior
Document each issue with complete QA artifacts including step-by-step reproduction steps, screen recordings/screenshots, expected vs. actual behavior, and environment/context details
Classify issues by severity (P1, P2, P3), frequency, and business/operational impact
Maintain a clean, up-to-date record of new issues, known issues, resolved issues, and deferred/pending items
Prevent duplicate reporting by tracking previously identified issues and consolidating recurring feedback
Serve as the long-term knowledge owner for Salsa beta feedback and merchant-reported issues
Act as the single interface between beta merchants and development to ensure clean, consistent communication
Deliver high-quality, actionable feedback to the development team with minimal back-and-forth
Ensure issues are complete and well-documented before escalating to development
Validate fixes before communicating resolution and outcomes back to merchants
Qualification
Required
Must have restaurant or hospitality industry experience
Junior-to-mid level professional with strong attention to detail and process ownership
Comfortable with repetition, documentation, and structured troubleshooting
Naturally curious and methodical when investigating and reproducing issues
Patient and effective communicator with both technical and non-technical audiences
Able to work independently while maintaining highly organized records
Preferred
Restaurant/hospitality POS familiarity is a huge plus
Bilingual (English/Spanish) is a plus
Benefits
Flex Time
Company
Salsa Point of Sale
A fast and reliable point-of-sale system for high volume restaurants.
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase