Apply on Employer Site

Cint · 1 day ago

Consultant, Customer Success

United States

Full-time

Remote

Mid Level

$60K/yr - $86K/yr

Cint is a global software leader in technology-enabled insights, seeking a Customer Success Consultant to establish strategic relationships with customers and partners. The role involves training and onboarding users, ensuring client satisfaction, and maximizing upsell opportunities by collaborating with various internal teams.

AnalyticsBig DataBusiness DevelopmentMarket ResearchSoftware

Responsibilities

Enable partners or customers to achieve their goals using the relevant Cint self-service product

Manage relationships with Cint’s self-service clients to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups

Execute customer success plans to optimize customers’ use of Cint’s products

Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients

Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients

Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential

Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate

Analyze trends in client performance on a regular basis and form proactive recommendations

Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

Suggest, standardize and scale policies, procedures and best practices that improve team operations

Qualification

Customer-facing experienceClient presentationsQuantitative data analysisEnterprise SaaS managementSalesforce experiencePowerBI experienceMarket research experienceBilingual in SpanishProblem solvingCommunication skills