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Baystate Health · 1 day ago

Patient Service Representative R40989

Springfield, MA

Full-time

Onsite

New Grad, Entry Level

$17.63/hr - $23.65/hr

0+ years exp

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Patient Service Representative to join their Pediatric Procedural Team in Springfield, MA. The role involves providing administrative and unit support to ensure exceptional, patient-centered care while developing strong customer service and operational skills.

DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency

Responsibilities

Deliver a welcoming, professional patient experience through check-in, check-out, and ongoing front-desk support

Perform patient registration, demographic updates, and insurance verification, including referrals and pre-authorizations

Collect and document co-payments and balances; reconcile daily transactions and prepare deposits

Schedule, reschedule, and manage patient appointments in accordance with practice guidelines

Answer and route telephone calls, create system messages, and assist callers appropriately

Maintain accurate documentation, process medical records, and prepare materials for scanning in compliance with HIPAA

Communicate effectively with patients, families, providers, and staff while demonstrating cultural awareness and professionalism

Manage mail, faxes, and other administrative correspondence

Support physician schedules to ensure efficient patient flow

Provide interpreter services, when approved, to facilitate clear communication and culturally competent care

Follow all practice policies and procedures and actively participate in training and skill development

Assist with additional duties as needed and cross-train or float to other departments based on organizational needs

Qualification

Medical terminologyCustomer serviceMicrosoft OfficeMedical recordsBasic mathReadingKeyboard skillsScheduling systemsBillingInterpersonal skills

Required

High School Diploma or GED, required

Great interpersonal skills and able to work in a fast-paced environment a MUST

Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Preferred

At least 6 months in a medical office setting, preferred

Benefits

High-quality, low-cost medical, dental and vision insurance

Generous PTO – up to 25 days in the first year, with scheduled earned increases

Continuing education support and reimbursement

First Time Home Buyers Financial Packages

Farm Share Memberships

403b retirement company match & annual company contribution increase based on years of service

Free money coach advice from a certified professional

Wellbeing programs that include but are not limited to mental, physical, and financial health

Pet, home, auto and personal insurance

Life insurance

Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!