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TikTok · 3 days ago

Creator Support Specialist - Trust and Safety, Customer Support

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$69K/yr - $144K/yr

TikTok is the leading destination for short-form mobile video, and they are seeking a Creator Support Specialist to join their Creator Safety & Support Team. This role involves providing high-touch, personalized support to creators, managing inquiries and safety-related material while ensuring a safe and supportive environment for the community.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages

Navigate multiple dashboards, tools, workflows, and SOPs simultaneously

Stay up-to-date on policy and product changes to provide real-time accurate guidance

Collaborate with internal partners to escalate issues, create solutions, and improve creator experiences

Contribute to ongoing projects that strengthen safety, efficiency, and community trust

Qualification

Customer support experienceCRM software proficiencyMultitasking abilityWritten communication skillsProblem solving skillsInternet cultureExperience in digital environment

Required

Proven experience in customer support or user-facing service role

Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom)

Strong multitasking ability and comfort working across multiple systems/tools

Excellent written communication skills in English

Experience delivering exceptional service through email or chat

Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently

Preferred

Familiarity with internet culture, creator behavior, and social trends

Experience supporting users in a digital or creator-focused environment

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)