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Keck Medicine of USC · 10 hours ago

Scheduling Coordinator - Oncology Services Clinic - Per Diem 8 Hour Days (Non-Exempt) (Union)

Los Angeles, CA

Full-time

Onsite

Entry Level

$22/hr - $37.40/hr

1+ years exp

Keck Medicine of USC is seeking a Scheduling Coordinator for their Oncology Services Clinic. The role involves scheduling patient appointments and surgeries, ensuring patient documentation is complete, and providing excellent customer service while coordinating care with various departments.

Health CareHospitalService IndustryWellness

Responsibilities

Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records

Adheres to protecting patient confidentiality

Collect co-payments from the patients

Verifies insurance and registers new patients

Act as appointment scheduler for all physicians in the practice

Promotes a professional business atmosphere utilizing the business computer communication systems

Communicates all changes with patient and surgical case information to all involved personnel

Demonstrates accuracy and thoroughness in entering information into the Computer systems

Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity

Analyze/plans/prioritizes workload anticipating conflicts

Develops/Participates in Performance Improvement process

Ensures patient charts are prepared prior to appointment and/or surgery including x-rays and pertinent lab work

Considers cost-containment measures and efficient use of supplies when ordering

Follows appropriate procedures for verification of physician credentialing

Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services

Maintains accurate master appointment/surgery calendar for physician(s)

Schedules patient appointments/surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment

Prepare all the monthly appointment lists for the physicians and management

Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed

Reviews and codes charge slips for patient care services and/or surgical services rendered

Maintains accurate documentation for insurance claims and submits claims in a timely manner

Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities

Performs other duties as assigned

Qualification

Scheduling appointmentsMedical terminologyCustomer serviceProblem-solvingBilingualFire Life Safety TrainingComputer proficiencyInsurance verificationPerformance Improvement

Required

High school or equivalent

1 year Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant)

Demonstrated ability to problem-solve and provide effective resolution

Demonstrate excellent customer service behavior

Must be comfortable with computers and medical terminology

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)