Surface Experts ยท 1 day ago
Work Order Quality Control Specialist
Spokane, WA
Full-time
Onsite
New Grad, Entry LevelSurface Experts is a growing company that creates over 8,270+ work orders each month to assist franchise owners in delivering accurate service to customers nationwide. They are looking for a detail-focused Quality Control Representative to ensure the accuracy and completeness of work orders submitted by franchisees and team members. This role involves performing quality checks, correcting errors, and collaborating with the Support Center team.
Building MaterialCommercialConstructionHome ImprovementResidential
Responsibilities
Perform quality checks on 1,950+ work orders per month to verify accuracy of:
Unit numbers
Addresses & customer details
Contact information
Pricing & repair types
Scheduled date/time
Any additional job-specific notes or details
Correct errors directly in the system when identified
Accurately document error codes for training and continuous improvement
Work within online scheduling and workflow software
Collaborate closely with the Support Center team and QC Lead
Participate in ongoing training, calibration sessions, and team meetings to stay aligned on standards and expectations
Qualification
Required
High school diploma or GED
Experience working in a fast-paced or high-volume environment
Strong attention to detail and accuracy
Comfortable using online software
Self-motivated and able to work independently without sacrificing quality
Preferred
Microsoft Office experience
MS Teams experience
ZenDesk experience
Benefits
401(k) matching
Bonus based on performance
Flexible schedule
Free food & snacks
Paid time off
Training & development
Wellness resources
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid training, as well as continued training
Paid lunches
Advancement opportunities & internal growth
Welcoming, open-minded, and low stress office environment
Company
Surface Experts
Surface Experts is providing small surface repairs for most commercial and residential surfaces.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Eddie Curry
Surface Experts Area Representative
Company data provided by crunchbase