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Tata Consultancy Services · 1 day ago

Onsite Support Technician

West Chester, PA

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $65K/yr

Tata Consultancy Services is a leading global IT services company, and they are seeking an Onsite Support Technician to provide technical assistance to users. The role involves diagnosing technical issues, installing and configuring hardware and software, and providing user training and support.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Provide technical assistance to users experiencing hardware and software issues

Install, configure, and maintain desktop hardware, software, and peripheral devices

Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity

Train users on new technologies and provide guidance on best practices

Maintain detailed records of technical issues and solutions, and update documentation as needed

Work closely with other IT teams to resolve complex issues

Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings

Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions

Qualification

AV Equipment KnowledgeTechnical CertificationsProblem-SolvingCustomer Service SkillsCommunication

Required

Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently

Excellent verbal and written communication skills to interact effectively with users and team members

Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous

Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams

Additional certifications such as ITIL, CompTIA Network+, can be beneficial

Strong customer service orientation to provide a positive user experience

Ability to lift and move computer equipment and perform tasks that may require physical effort

BACHELOR OF COMPUTER SCIENCE

Benefits

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)