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Tata Consultancy Services · 14 hours ago

ServiceNow QA Manager

San Francisco, CA

Full-time

Onsite

Senior Level

$120K/yr - $140K/yr

Tata Consultancy Services is seeking a ServiceNow QA Manager to lead workshops and guide customers through their digital transformation journeys. The role involves managing a team to implement ServiceNow solutions, ensuring successful delivery, and consulting clients on optimizing HR service delivery.

Business Information SystemsConsultingInformation TechnologyIT Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities

Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms

Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution

Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms

Experience leading large scale implementation and transformation programs is preferable

Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred

Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners

Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions

Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery

Map customers’ business problems to ServiceNow solutions

Present a PoV to customers on how to leverage the platform to address business priorities

Prepare business case for ServiceNow driven transformation

Craft a solution roadmap aligned with customer’s business and technology strategy

Expertise ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms , consolidations, upgrades, integration with other third-party systems, Orchestration

Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform

Develop a design aligned with the Architecture and technical requirements

Work with Architect and customers for the technical requirements, document them, play back and baseline

Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements

Evolve business solutions, articulate as appropriate to client audiences

Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively

Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity

Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story

Work alongside leaders to maintain awareness of the customer experience team's progress and achievements

Diligently tracks all the stories that need to be delivered within a given timeframe

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Create and execute development plans as appropriate to meet changing needs and requirements

Good Communication and presentation skills, Client handling

Thought leadership – Steer the team towards success by creating a trust environment

Good at creating required information for Reporting and Dashboards

Qualification

ServiceNowITSMITOMFSMData MigrationsAdvisory ConsultingSolutioning HRSDStakeholder CollaborationGovernance ProcessesCommunication SkillsPresentation Skills

Required

Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities

Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms

Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution

Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms

Experience leading large scale implementation and transformation programs is preferable

Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred

Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners

Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions

Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery

Map customers' business problems to ServiceNow solutions

Present a PoV to customers on how to leverage the platform to address business priorities

Prepare business case for ServiceNow driven transformation

Craft a solution roadmap aligned with customer's business and technology strategy

Expertise ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms, consolidations, upgrades, integration with other third-party systems, Orchestration