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Eli Lilly and Company · 3 hours ago

Sr Manager - Validation Lead – Technical Support & Operations – Global Services

Indianapolis, IN

Full-time

Onsite

Senior Level, Lead/Staff

$64K/yr - $152K/yr

8+ years exp

Eli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana. The Sr Manager - Validation Lead is responsible for the strategic direction, operational excellence, and delivery of validation services across the enterprise, ensuring all activities are efficient, compliant, and aligned with business objectives.

BiotechnologyHealth CareMedicalPharmaceutical

No H1B

Responsibilities

Develop and execute analytics and validation strategies aligned with Tech at Lilly priorities

Drive transformation of validation services, integrating modernization, automation, and continuous improvement

Build and maintain portfolio dashboards and performance metrics to support strategic decisions

Oversee all validation activities, including planning, execution, and delivery of validation documentation (plans, test plans, summary reports, risk assessments, change management, audit readiness)

Ensure validation standards are efficient, consistent, and compliant with regulatory requirements and Lilly policies

Leveraging automation and digital tools lead modernization and continuous improvement initiatives

Lead without authority and mentor multi-disciplinary validation teams, including both onsite and offshore resources

Define roles, responsibilities, and escalation protocols; act as the first escalation point for project-level issues

Ensure effective coordination and resource utilization across global teams

Manage service delivery metrics, including SLAs, KPIs, and customer satisfaction

Oversee financial processes related to validation services (e.g., chargeback, invoicing) as required

Build and maintain dashboards, metric dictionaries, and traceability documentation

Present concise, decision-ready insights and platform updates to stakeholders and executives

Partner across business, regulatory, quality, and technology functions to align priorities and resolve tradeoffs

Ensure transparency, alignment, and effective execution of validation activities

Collaborate with testing teams (manual, automated, performance) to ensure integrated validation and testing services

Lead knowledge management initiatives, including training programs and process ownership

Codify lessons learned, scale best practices, and maintain a validation training academy

Ensure use of approved Lilly documentation tools (e.g., WebTop, Regulus) for document routing and storage

Leverage risk-based validation platforms such as CSA Launchpad and LEVal to standardize approaches and support audit readiness

Maintain audit-readiness and compliance with internal and external standards

Set clear objectives and translate business goals into actionable analytics and validation roadmaps

Build strong teams and foster a culture of continuous improvement

Deliver effective communication and stakeholder management at all levels

Monitor and measure progress, driving ongoing improvement in analytics and validation services

Qualification

Data ScienceBusiness AnalyticsValidation MethodologiesIT Solution DeliveryStatistical AnalysisLeadershipStrategic ThinkingCommunication

Required

Bachelor's degree in Data Science, Business Analytics, Information Technology, Computer Science, or related field

8+ years of progressive experience in business analytics, data science, product delivery, or validation-related roles within the pharmaceutical or technology industry

5+ years' experience leading global analytics or validation teams and managing stakeholders

Qualified candidates must be legally authorized to be employed in the United States; Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position