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Tata Consultancy Services · 12 hours ago

ServiceNow Engagement Manager

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $210K/yr

10+ years exp

Tata Consultancy Services is seeking a ServiceNow Engagement Manager to lead a team of Solution Architects and Platform Architects in managing ServiceNow transformation programs. The role involves overseeing end-to-end implementation projects, ensuring adherence to best practices, and acting as a liaison between clients and technical teams.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Manage end-to-end ServiceNow implementation projects, including planning, execution, and post-deployment support

Develop detailed project plans covering scope, timelines, resource allocation, and budget

Ensure adherence to ServiceNow best practices and ITIL frameworks

Act as the primary liaison between clients, technical teams, and business stakeholders

Provide regular status updates, dashboards, and executive-level reporting

Identify project risks and implement mitigation strategies

Handle escalations and ensure timely resolution of issues

Lead cross-functional teams, foster collaboration, and drive continuous improvement

Mentor junior project managers and ensure compliance with governance standards

Qualification

ServiceNowIT project managementPMPAgile methodologiesITIL frameworksCloud technologiesDevOpsAutomation toolsLeadershipCommunication

Required

10+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM)

ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications preferred

Strong technical knowledge and ability to create reporting and dashboards

Strong understanding of ServiceNow platform capabilities and integrations

Familiarity with Agile and Waterfall methodologies

Excellent communication, leadership, and client relationship management

Ability to manage multiple projects under tight deadlines

PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred

ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations

Leadership and Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels

Excellent written and verbal communication skills

Preferred

Experience with ServiceNow Program Delivery

ITIL Foundation certification is preferred

Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow

Experience with DevOps and CI/CD pipelines for ServiceNow deployments

Knowledge of automation tools and frameworks to drive operational efficiencies

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)