Tata Consultancy Services · 23 hours ago
Unified Communication Engineer
Rosemont, IL
Full-time
Onsite
Entry Level
$90K/yr - $110K/yr
1+ years expTata Consultancy Services is seeking a Unified Communication Engineer responsible for maintaining technology used in shared spaces, conference rooms, and offices. The role involves providing excellent white glove meeting services, troubleshooting AV systems, and ensuring a seamless end-user experience during meetings.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Maintain technology used in shared spaces, conference rooms, and offices
Provide white glove meeting services in conference and training rooms
Troubleshoot basic Polycom/Logitech/Cisco video endpoints, projectors, connection cables, phones, Mersive Solstice and third-party conferencing solutions using soft codecs
Adhere to and maintain accurate inventory database and keep room signage and end-user instructions updated
Perform regularly scheduled room checks to ensure room operability
Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables
Provide excellent customer service
Deep knowledge of Microsoft Teams Meetings, settings, configurations and troubleshooting quality of meetings
Provide and/or create end-user documentation for how to use the equipment within the shared spaces
Identify defective or failed equipment and escalate incidents to advanced AV engineer(s)
Create In Room ‘how to’ instructions, end-user documentation, Service Desk documentation
Qualification
Required
Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, Webex etc.)
Perform regularly scheduled room checks to ensure room operability
Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables
Provide excellent customer service
Deep knowledge of Microsoft Teams Meetings, settings, configurations and troubleshooting quality of meetings
Provide and/or create end-user documentation for how to use the equipment within the shared spaces
Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s)
In Room ‘how to' instructions, end-user documentation, Service Desk documentation
1-4 years AV experience providing white glove service and basic troubleshooting of conference room equipment
Must have experience providing support and documentation for third party conferencing solutions such as Microsoft Teams and Cisco
Must have strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations
Must be able to adhere to standards, policy and procedures as implemented
Must have strong desire to learn new skills and/or technology
Must have very good Oral Communication skills
Must have good organization skills, meaning they need to be organized and not a scatter brain
Must have good Interpersonal skills
Must have good written skills
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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