Crossroads · 2 hours ago
EHR Clinical Applications Trainer - Remote (East Coast)
United States
Full-time
Remote
Entry, Mid Level
2+ years expCrossroads Treatment Centers is dedicated to providing evidence-based medication-assisted treatment for opioid use disorder. The EHR Clinical Applications Trainer will design and deliver training for clinical and operational staff on the electronic health record and related applications, ensuring effective use and compliance with standards.
Health Care
Responsibilities
Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows
Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams
Build and maintain training environments, scenarios, and practice exercises aligned to real workflows
Manage Sandbox environment testing and documentation
Translate current-state and future-state workflows into clear training and job aid
Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency
Support change management by preparing staff documentation quality grades, and workflow changes
Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools
Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends
Maintain a library of training materials and ensure version control following upgrades/releases
Work closely with providers, nursing leadership, clinic managers, IT, and quality teams
Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies)
Promote data integrity and safe system usage, including security best practices
Qualification
Required
Associate's degree in healthcare, education, informatics, IT, or equivalent experience
2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities
Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both)
Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle)
Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly
Preferred
Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications
Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS
Clinical background (RN, MA, LPN, allied health) or formal informatics training
Experience supporting go-lives, upgrades, or optimization initiatives
Knowledge of revenue cycle workflows and/or quality measures
Benefits
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
*Calm*subscription for all employees
Company
Crossroads
Since 2005, Crossroads has been at the forefront of treating patients with substance use disorder (SUD).
Founded in 2005Greenville, South Carolina, USA
501-1000 employees
H1B Sponsorship
Crossroads has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-01-08Private Equity
Leadership Team
Crossroads Treatment Centers
Founder & CEO
Recent News
Behavioral Health Business
2025-10-28
Behavioral Health Business
2025-10-04
2025-09-12
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