Comcast · 4 hours ago
VIrtual - Senior Customer Account Manager
United States
Full-time
Remote
Mid, Senior Level
$18.43/hr - $34.05/hr
2+ years expComcast is a leading technology provider to small businesses and a prominent service provider to the Enterprise market. The Senior Customer Account Manager will support Comcast Business Services in retaining and growing the existing customer base, focusing on driving sales and enhancing customer satisfaction through regular contact and problem resolution.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
Conduct regular reviews and process government accounts to include purchase and sales orders
Consistently and regularly conduct interactions digitally with base of SMB customers
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma / GED
2-5 Years of Relevant Work Experience
Customer-Focused
Workplace Organization
Persuasion
Technical Knowledge
Adaptability
Communication
Critical Thinking Problem Solving
Resilience
Professional Integrity
Preferred
MS Suite
Microsoft Dynamics
MS Teams Proficiency
Salesforce
MS Outlook Proficiency
Comcast Business Advanced Business Solutions
Billing Tools
Inbound/Outbound Call Center
Dedicated Internet Sales
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2026-01-16
Company data provided by crunchbase