Onsite Support Technician jobs in United States
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Tata Consultancy Services · 1 day ago

Onsite Support Technician

Tata Consultancy Services is seeking an Onsite Support Technician to provide technical assistance to users. The role involves diagnosing and resolving technical issues, ensuring a positive user experience through strong customer service skills and effective communication.

Business Information SystemsConsultingInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently
Communication: Excellent verbal and written communication skills to interact effectively with users and team members
Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous
AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams
Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial
Customer Service Skills: Strong customer service orientation to provide a positive user experience
Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort

Qualification

AV Equipment KnowledgeTechnical CertificationsProblem-SolvingCustomer Service SkillsCommunication

Required

Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently
Excellent verbal and written communication skills to interact effectively with users and team members
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous
Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams
Strong customer service orientation to provide a positive user experience
Ability to lift and move computer equipment and perform tasks that may require physical effort
BACHELOR OF COMPUTER SCIENCE

Preferred

Additional certifications such as ITIL, CompTIA Network+, can be beneficial

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company

Tata Consultancy Services

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Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)

Funding

Current Stage
Public Company
Total Funding
unknown
2004-08-25IPO

Leadership Team

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K. Krithivasan
Chief Executive Officer & Managing Director
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Aarthi Subramanian
President and Chief Operating Officer
Company data provided by crunchbase