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First National Bank GH · 13 hours ago

Sr. Manager, Commercial Payments Implementations

Fort Collins, CO - Oak Branch

Full-time

Hybrid

Senior Level

$82K/yr - $139K/yr

7+ years exp

First National Bank GH is committed to the success of its employees and is seeking a Sr. Manager for Commercial Payments Implementations. This role is responsible for defining and executing the implementation strategy for Commercial Payments, leading the implementation organization, and ensuring efficient onboarding of clients to drive adoption and retention.

BankingFinancial Services

No H1B

Responsibilities

Provide senior leadership to the Commercial Payments Implementations organization, setting strategic direction, priorities, and performance expectations aligned to enterprise objectives

Lead, mentor, and develop implementation leads and specialists, building a scalable, high-performing organization capable of supporting growth across all Commercial Payments channels

Establish clear accountability frameworks, role clarity, and performance management standards to drive consistency, quality, and execution excellence

Own workforce planning, capacity modeling, and hiring strategy in partnership with leadership and HR to ensure appropriate coverage aligned to sales pipeline and portfolio needs

Drive succession planning and talent development to ensure leadership continuity and long-term organizational health

Define and own the enterprise implementation strategy for Commercial Payments, ensuring alignment with portfolio growth, product roadmap, and go-to-market priorities

Serve as a point of contact for Commercial Payments in partnership with Product and Onboarding teams to explore, design, and execute the digital onboarding tool strategy, including:

Defining implementation requirements and success criteria

Evaluating client and internal readiness

Influencing prioritization and roadmap decisions

Overseeing phased rollout, adoption, and performance outcomes

Partner with Product to ensure onboarding and implementation considerations are embedded early in product design, enhancements, and launches

Analyze performance data, client feedback, and operational metrics to identify trends, risks, and opportunities for improvement

Translate strategic initiatives into executable roadmaps, ensuring clear ownership, timelines, and cross-functional alignment

Own the end-to-end implementation lifecycle, ensuring implementation practices accelerate time-to-revenue, drive early adoption, and support strong downstream retention outcomes

Serve as the senior escalation point for complex, high-impact, or strategically sensitive client implementations

Champion a consultative onboarding approach that reinforces FNBO’s value proposition as a strategic Commercial Payments partner

Act as the implementation leader across cross-functional forums, partnering closely with Sales, Product, Credit, Risk, Legal, Operations, Technology, and Training teams

Serve as the voice of implementation and client readiness, advocating for operational feasibility, scalability, and client impact in enterprise decision-making

Establish governance and communication mechanisms to ensure consistent execution, prioritization, and accountability across teams

Own enterprise implementation KPIs, including cycle time, client readiness, adoption milestones, satisfaction, and post-implementation outcomes

Lead demand forecasting and capacity planning aligned to sales pipeline, portfolio growth, and strategic initiatives

Prepare executive-level reporting, insights, and recommendations for senior leadership to support strategic decision-making

Ensure implementation practices adhere to regulatory requirements, network rules, contractual obligations, and internal risk standards

Identify risks and lead mitigation strategies in partnership with Risk, Compliance, and Legal teams

Ensure appropriate controls and documentation are embedded within both traditional and digital onboarding models

Establish and govern best practices, standard operating procedures, and implementation frameworks across Commercial Payments

Stay informed of industry trends, emerging technologies, and competitive onboarding models to continuously evolve implementation strategy

Other duties as assigned by leadership

Qualification

Commercial Payments experienceStrategic planningLeadership experienceClient onboarding processesCRM proficiencyAnalytical skillsCommunication skillsProblem-solving skillsProject managementTeam collaboration

Required

7+ years of experience in Commercial Payments, Treasury, Financial Services, or complex client onboarding environments, with at least 7 years of progressive leadership experience

Proven ability to lead and scale teams, manage leaders, and drive execution across multiple concurrent initiatives

Strong strategic, analytical, and operational acumen with the ability to translate strategy into executable plans

Excellent communication, presentation, and influencing skills, with demonstrated success partnering across cross-functional and senior stakeholder groups

Experience designing, implementing, and optimizing client onboarding, implementation, or lifecycle processes

Proficiency in CRM platforms and related operational tools (e.g., Salesforce)

Demonstrated ability to operate effectively in a fast-paced, evolving environment while balancing competing priorities

Strong problem-solving and decision-making skills, particularly in complex or ambiguous situations

Advanced project and program management capabilities across cross-functional initiatives

Commitment to delivering exceptional client and internal partner experiences

Ability to adapt quickly to changing business priorities and organizational needs

Willingness to travel for in-person meetings, client engagements, or team events as required

Preferred

Bachelor's Degree preferred (Finance, Business or other related field of study)

Experience across Commercial Card, Treasury, Global Banking, Merchant, and/or FinTech environments

Knowledge of applicable credit card network rules, regulations, and compliance considerations

Experience working with Salesforce and related sales or onboarding platforms

Demonstrated experience supporting or leading digital onboarding or technology-enabled transformation initiatives

Benefits

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability Insurance

Company

First National Bank GH

First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.

Founded in 2017

Ridge, Volta, GHA

501-1000 employees