Tata Consultancy Services · 7 hours ago
Desktop Support Lead
Southington, CT
Full-time
Onsite
Senior Level, Lead/Staff
$65K/yr - $70K/yrTata Consultancy Services is seeking a Desktop Support Lead to provide Level 2/3 support for hardware, software, and network issues. The role involves supervising and mentoring desktop support technicians while ensuring compliance with IT policies and driving continuous improvement initiatives for support processes.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets
Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics
Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow)
Excellent problem-solving, communication, and leadership skills
Qualification
Required
Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets
Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics
Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow)
Excellent problem-solving, communication, and leadership skills
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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