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Microsoft · 8 hours ago

Senior Data Center Technician (Deployment)

Cheyenne, WY

Full-time

Onsite

Senior Level

$33.46/hr - $55.67/hr

5+ years exp

Microsoft is a global leader in technology and cloud services, and they are seeking a Senior Data Center Technician to join their Cloud Operations & Innovation team. In this role, you will be responsible for the preparation, installation, diagnostics, troubleshooting, and decommissioning of data center technology, while also providing guidance to other technicians and ensuring compliance with operational standards.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment

Provides guidance to other technicians on changes to processes and procedures

Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently

Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management

Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams

May conduct, assists in conducting, and/or participates in daily safety briefings

Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management

Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s)

Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed

Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders

Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption

Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians

Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance

Qualification

IT equipment supportData Center operationsTroubleshooting expertiseTechnical certificationsCabling infrastructureSafety complianceProcess improvementTeam collaboration

Required

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology + OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport

Preferred

Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology + OR equivalent experience

2+ years experience working in a production, mission-critical 24x7x365 datacenter environment

Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications