Trax Retail · 1 day ago
Account Manager
Chicago, IL
Full-time
Onsite
Senior Level
5+ years expTrax Retail is a global company specializing in retail solutions, and they are seeking an Account Manager to own and grow customer relationships. The role involves ensuring successful delivery of Trax solutions, driving expansion through business value, and acting as a trusted advisor to clients.
AnalyticsArtificial Intelligence (AI)Computer VisionE-CommerceImage RecognitionRetail Technology
Responsibilities
Own day-to-day relationships with assigned accounts and key stakeholders
Ensure successful onboarding, delivery, and ongoing execution of Trax solutions
Lead business reviews focused on KPIs, insights, and ROI
Identify and drive upsell, cross-sell, and renewal opportunities
Act as the voice of the customer internally, managing risks and escalations
Drive adoption and value realization across Trax platforms and analytics
Qualification
Required
5+ years in Account Management, Customer Success, or related roles
Experience with enterprise or mid-market CPG, retail, or SaaS customers
Strong communication, commercial, and stakeholder management skills
Company
Trax Retail
Powered by leading technology and proprietary data, Trax connects brands, retailers, and shoppers, setting the standard for retail excellence.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.08BKey Investors
Deutsche BankHOPU Investment Management CompanyBoyu Capital
2023-11-08Debt Financing· $50M
2021-10-10Series Unknown· $0.4M
2021-07-01Secondary Market
Leadership Team
Brittany Billings
Chief Marketing Officer
Justin Behar
Board Observer
Recent News
2026-01-06
Company data provided by crunchbase