Tata Consultancy Services · 14 hours ago
AV Tech
Longmont, CO
Full-time
Onsite
Mid Level
$64K/yr - $70K/yr
3+ years expTata Consultancy Services is looking for an AV Tech to operate, maintain, and upgrade video conferencing equipment. The role involves troubleshooting issues, managing service requests, and ensuring maximum uptime for video conferencing environments and event services.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests
Basic understanding of networking and network protocols
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues
Process service requests within the Video and Event Services area
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco Webex Meetings and Webinar, and other industry-standard meeting platforms
Schedule, set up, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces
Follow defined processes and ensure that the processes are adhered to by the team
Advanced technical knowledge of how-to set up, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors
Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift
Strong time management, prioritization, and analysis skills. Ability to multi-task
Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management
Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung
Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team
Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience
Qualification
Required
Bachelor's degree in computer science, Information Systems, or another related field. Or equivalent work experience
Typically has 3 to 5 years of related work experience
Calm and collected in a fast-paced environment required
Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests
Basic understanding of networking and network protocols
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues
Process service requests within the Video and Event Services area
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco Webex Meetings and Webinar, and other industry-standard meeting platforms
Schedule, set up, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces
Follow defined processes and ensure that the processes are adhered to by the team
Advanced technical knowledge of how-to set up, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors
Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift
Strong time management, prioritization, and analysis skills. Ability to multi-task
Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management
Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung
Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team
Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
Company data provided by crunchbase