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Capital One · 9 hours ago

Principal Coordinator, Time and Labor Specialist

Richmond, VA

Full-time

Onsite

Entry, Mid Level

$57K/yr - $65K/yr

1+ years exp

Capital One is a financial services company, and they are seeking a Principal Coordinator, Time and Labor Specialist. This role involves managing time entries for associates, ensuring accuracy in payroll processing, and providing support to associates regarding their pay inquiries.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Performs daily tasks related to updating associates’ time entries and processing of time entries

Inspects automated system output for errors and makes necessary corrections to time entries in the system

Reaches out to associates to ensure their time is entered/ updated in the system before the deadline

Assists other Capital One teams as required, to resolve errors and maintain or update accurate information in the payroll system

Assists the Tier I contact center representatives in handling and following up on inquiries related to time entry:

Under direction of team lead, provides information in areas where policy, procedure or requirements are unclear

Handles telephone calls and inquiries requiring detailed knowledge about the time & labor processes

Provides additional information and guidance to associates with questions concerning their pay

Performs a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards

Assists in year-end W2 reporting and preparation

Performs other duties as assigned

Regular attendance is required to be successful in this role and overtime may be required during critical production periods

Qualification

Google SuitePayroll experienceFPC certificationCPP certificationWorkday Time TrackingCustomer service skillsAttention to detailDecision-making skillsWritten communicationVerbal communication