Robert Half · 1 week ago
Vice President of Operations
Baltimore, MD
Full-time
Onsite
Director/Executive
$180K/yr - $250K/yrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dynamic and strategic Vice President of Operations to lead and scale their clients' operational engine, overseeing end-to-end operations and driving high-impact special projects to support growth and efficiency.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Operational Leadership: Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals
Customer Experience & Call Center Oversight: Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics
Administrative & Fulfillment Excellence: Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners
Contract Negotiations: Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk
Process Enhancement: Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality
Executive Collaboration: Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation
Team Development: Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement
Performance Management: Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making
Qualification
Required
Proven experience in a senior operations leadership role (VP, Head of Operations, or equivalent)
Strong background overseeing vendor relations, contract management, customer service, call center operations, and fulfillment at scale
Demonstrated success leading process improvement and operational transformation initiatives
Experience with contract negotiation and vendor management
Strategic thinker with the ability to execute tactically and drive measurable results
Exceptional leadership, communication, and stakeholder management skills
Comfortable working closely with executive leadership and influencing at the highest levels
Bachelor's degree required
Preferred
MBA or advanced degree preferred
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase