Microsoft · 6 hours ago
Cloud Solution Architect - Teams
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $204K/yr
4+ years expMicrosoft is a global leader in technology and is seeking a Cloud Solution Architect - Teams to enhance customer experiences through proactive services. This role focuses on delivering tailored guidance and troubleshooting support for Microsoft Teams, ensuring optimal performance for enterprise customers.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans
Identify and manage goals and opportunities across Teams to improve the customer environment or call quality
Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs
Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience
Apply lessons learned for continuous process and delivery improvement for the customer
Engage in meetings with customers and account teams to articulate service offerings
Share and gain knowledge through communities
Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
Preferred
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
5+ years of Teams/Skype related experience with at least 2 of the following Cloud Products
Experience with Microsoft Server products, and cloud products like Microsoft Teams
Networking and connectivity to O365 and/or Azure clouds
Experience with supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features
Experience with Messaging and Active Directory Federation Services technologies SharePoint Online and One Drive for business administration
Experience with Hybrid Directory Services technologies including ADFS and Azure AD Knowledge of Office 365 product capabilities, troubleshooting, and monitoring tools
Experience with troubleshooting, configuring, and supporting Hybrid environments
Experience with Voice over IP (VoIP) Services
Certification in Microsoft and other Cloud Technologies
Proven troubleshooting skills and experience with Teams and Skype
Ability to develop strategic ongoing customer relationships to gain the trust and respect of customers
Proven ability to handle difficult and sensitive customer situations, lead projects and motivate others
Experience with supporting and engaging with Fortune 500 IT and business leaders
Working experience with Microsoft Cloud based solutions in large enterprise environments
Ability to handle customer critical issues and work in difficult situations
Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers
Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects and executive account management
Certification in Microsoft and other Cloud Technologies
Benefits
Certain roles may be eligible for benefits and other compensation.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
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