Apple · 6 days ago
Operations Engineering Program Manager - AppleCare
Austin, TX
Full-time
Onsite
Senior Level
5+ years expApple is seeking an experienced Program Manager to support AppleCare’s Quality, Operations, and Engineering (ACQOE) service channel globally. This role involves executing complex projects across Service Operations, Engineering, and Quality, with a focus on capacity planning and operations management.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Lead strategic and tactical project planning and execution to optimize ACQOE
Lead PMO for ACQOE (Tableau, Wrike, RAPID BI skills)
Architect reporting framework for repair center PMO and scale to the wider organization (Tableau, Wrike, SQL, RAPID BI skills)
Champion Budgeting, Spend Tracking and spend reduction ACQOE
Perform Data analytics on large set of data and drive actions to optimize service business
Be AI(Artificial Intelligence) Initiatives representative from ACQOE for wider AppleCare Org
Drive strategic efforts to support the service business
Engage with cross functional teams to prioritize ACQOE projects
Identify enhancements to drive improvements in customer satisfaction and service operations
Become the authority, leading collaborative initiatives in support of the organizational goals
Qualification
Required
5+ years experience in a program management in service business
Advanced level familiarity with reporting tools (Tableau, Wrike, SQL and RAPID BI)
2+ years operational capacity planning and operations management experience
2+ years of managing PMO for a large organization
Proficiency in data analytics
Proven track record of successfully supporting service operation with both technical and business responsibilities
Strong analytical data driven capabilities and purchasing skills
Excellent verbal and written communication skills
Demonstrated cross functional leadership
Preferred
MBA or Masters with a specialization in Supply Chain
Degree in Engineering or Physics
Proficiency in working with Snowflake
Ability to code in Python
Project management certification such as PMP, PRINCE2, or Certified Scrum Master
Certification in Data Science or LLM
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase