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RI International · 2 days ago

SOAR Benefits Specialist

Durham, NC

Full-time

Onsite

Entry, Mid Level

$21/hr - $24/hr

2+ years exp

RI International is dedicated to empowering individuals on their journey to recovery, focusing on innovative solutions in healthcare. The SOAR Benefits Specialist supports individuals at risk of homelessness and living with serious mental illness in applying for Social Security disability benefits, engaging with community partners and ensuring accurate applications.

ConsultingHealth CareManagement ConsultingTraining

Responsibilities

Work with referral sources and community partners to identify applicants through team meetings, outreach, and referrals

Complete interviews with individuals to gather personal, medical, and vocational history needed for SSI/SSDI applications

Coordinate case management services with partner agencies and provide direct case management support to individuals as needed

Coordinate visits to medical doctors, psychiatrists, and other specialists to support the individual’s access to care and ensure necessary evaluations are completed

Assist the team with administrative tasks to support client engagement and overall service coordination

Gather and review medical records and other supporting documents to ensure completeness and compliance with SSI/SSDI application requirements

Write accurate and detailed SOAR Medical Summary Reports to support disability claims in accordance with federal guidelines

Ensure all documentation and communication related to applications meet privacy, security, and regulatory standards

Monitor application processes for timeliness, accuracy, and alignment with internal procedures and external compliance requirements

Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies

Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified

Performs other related duties as assigned

Qualification

Bachelor’s DegreeBehavioral health experienceMicrosoft Office SuiteElectronic Health Record systemsDe-escalation trainingHIPAASocial Security Administration knowledgeMedical terminology knowledgeOutreach experienceCommunication skillsDocumentation skillsAttention to detailProblem solvingEffective listening

Required

Bachelor's Degree in Psychology, Social Work or related field from an accredited college or university

State professional certification where applicable

Minimum of two (2) – three (3) years of behavioral health experience required working in a crisis environment and/or assisting underserved populations with medical registration

Proficient in computer applications including Microsoft Office Suite, Electronic Health Record systems, and any other industry specific software systems

Ability to communicate both verbally and in writing

Excellent documentation skills

Ability to pay close attention to detail

Ability to problem solve

Effective listening skills

Must be able to pass de-escalation training, as defined by state requirements

If driving is required for this position, must meet all requirements outlined in Recovery Innovations' driving policy

If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed

Travel required based on business need

Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement

Successful complete and meet all requirements of the comprehensive credentialing process

Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Must be able to pass a seven-year background check

Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)

Must be able to pass education verification check

Must be able to obtain designated fingerprinting clearance in applicable states

Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position)

Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work conditions

Evidence of ongoing training and education in related areas such as mental illness, substance abuse, and/or homelessness

Familiarity with Social Security Administration's Listings of Impairments

Cursory knowledge of medical and psychiatric terminology and ability to write using same

Experience with providing outreach and successful engagement to a diverse population, includes working with clients, developing trust, and conducting interviews in non-traditional settings and unstructured environments