Transform9 ยท 1 day ago
Support Engineer
Birmingham, AL
Full-time
Onsite
New Grad, Entry LevelTransform9 is at the forefront of revolutionizing healthcare access and patient communication through their conversational agent platform. They are looking for a dedicated Support Engineer to deliver exceptional support to clients and troubleshoot technical issues, ensuring the platform runs smoothly for healthcare professionals and patients.
Health CareInformation ServicesInformation Technology
Responsibilities
Serve as the primary point of contact for technical support inquiries from clients, resolving issues efficiently and professionally
Troubleshoot and diagnose technical problems related to the Transform9 platform and its integration within client systems
Provide timely and effective solutions to enhance user satisfaction and maintain high service levels
Document support tickets, track issues, and provide clear updates to clients throughout the resolution process
Collaborate with internal teams to escalate issues and provide feedback on platform functionality for continuous improvement
Contribute to the creation and maintenance of support materials, FAQs, and training resources for the client teams
Qualification
Required
Experience in a technical support role, preferably in software or technology, with a strong understanding of customer service principles
Proficient in troubleshooting technical issues and providing solutions in a timely manner
Strong communication skills to articulate technical concepts effectively to a non-technical audience
Ability to work independently and collaboratively within a team environment
Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs
Preferred
Familiarity with healthcare systems, applications, or software integration is a plus
Experience with ticketing systems and support documentation is preferable
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Free Food & Snacks
Company
Transform9
Transform9 builds AI Voice Agents to transform your healthcare call center
Founded in 2019
2-10 employees
H1B Sponsorship
Transform9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageLeadership Team
Alan Creighton
President & CEO
Company data provided by crunchbase