This job has closed.

Tata Consultancy Services · 1 day ago

Engagement Agent

Plano, TX

Full-time

Onsite

New Grad, Entry Level

$80K/yr - $110K/yr

Tata Consultancy Services is seeking an Engagement Agent who interacts with clients to ensure successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers, managing client relationships and monitoring engagement performance.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Manage Client Relationships and Communications

Resolve issues and escalate risks

Monitor engagement performance and outcomes

Ensure compliance with organizational standards and SLO benchmarks

Qualification

Engagement Performance MonitoringCompliance ManagementClient InteractionCustomer SatisfactionRelationship ManagementProblem Resolution

Required

Interact with clients, ensuring successful delivery of services and high customer satisfaction

Act as the primary contact for Mid-Market Platinum Customers

Manage Client Relationships and Communications

Resolve issues and escalate risks

Monitor engagement performance and outcomes

Ensure compliance with organizational standards and SLO benchmarks

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)