GE HealthCare · 4 days ago
Multi-Vendor Ultrasound Field Engineer
United States
Full-time
Remote
Mid LevelGE HealthCare is a leading global medical technology and digital solutions innovator. As a Multi-Vendor Ultrasound Field Engineer, you will be responsible for servicing and repairing customer ultrasound equipment, ensuring high levels of customer satisfaction and maintaining strong relationships with clients.
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Responsibilities
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on OEM non-GE designated equipment, including but not restricted to -Philips, Siemens, Canon and Samsung
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining tools and test equipment properly and ensuring they are calibrated
Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
Working as a member of the local team to provide efficient and cost effective service delivery to all accounts within the assigned area
Responsible for Warranty and Planned Maintenance Service (PMS) contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modification Instructions (FMIs) and PMS inspections documentation for assigned accounts
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
Installation: Plays a leading role in complex and multifunctional rooms
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Qualification
Required
Qualified to National Diploma or B-Tech Degree level or equivalent
Technical analytical skills
Solid Field Services experience in OEM trained Ultrasound systems
Comprehensive knowledge of a specific modality or multi-modalities
Proficient in English
Ability to work independently with minimum direction
High work standards and quality. Initiative and motivation
Plan and organize work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deal tactfully and effectively with differences of opinion, influence rather than direct
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
Founded in 1892
10001+ employees
H1B Sponsorship
GE HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
2026-01-16
Company data provided by crunchbase