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Nelnet · 1 day ago

IT Business Analyst – Quality Assurance – Rapid Innovation

Madison, WI

Full-time

Onsite

Mid Level

$54K/yr - $136K/yr

3+ years exp

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. The IT Business Analyst – Quality Assurance will support Technical Diversification and Rapid Innovation initiatives by combining business analysis, requirements definition, and quality assurance practices within a collaborative, agile delivery environment.

Financial ServicesInformation TechnologyPayments

No H1B

U.S. Citizen Only

Responsibilities

Collaborate as a member of a cross-functional scrum team to analyze business needs, define system scope, and translate requirements into clear, actionable user stories and acceptance criteria

Perform current-state and future-state analysis to support solution design and informed decision-making

Partner with product owners and stakeholders to evolve and refine the backlog in alignment with product goals and user needs

Develop and execute test strategies, test plans, and test cases to validate functional, integration, and user acceptance requirements

Identify test scenarios, define expected results, and support test cycles to ensure changes are implemented accurately and meet quality standards

Perform post-implementation validation to confirm delivered solutions function as intended and meet defined acceptance criteria

Support documentation needs, including system documentation, user guides, and process flows, as appropriate

Communicate clearly and effectively with both technical and non-technical audiences, tailoring information to the appropriate level of detail

Actively collaborate with engineers, delivery leads, and QA partners to identify issues early and support timely resolution

Adapt to evolving requirements, priorities, and domains typical of innovation-focused work

Qualification

Agile delivery environmentRequirements analysisTesting strategiesSQLDocumentation toolsAnalytical skillsSecurity clearanceCompliance knowledgeProblem-solving skillsCommunication skillsCollaboration skillsAdaptabilityAttention to detail

Required

Bachelor's Degree and/or commensurate experience

Experience working in a collaborative, team-based agile delivery environment

3 to 5 years of experience as a Business Analyst, Systems Analyst, Quality Analyst, or in a role combining requirements analysis and testing responsibilities

Working knowledge of tools and technologies commonly used for analysis, documentation, and testing (e.g., SQL, spreadsheets, documentation tools, test management tools)

Strong analytical and problem-solving skills, with the ability to break down complex problems into clear, testable requirements

Experience defining acceptance criteria and validating solutions through structured testing and review

Strong verbal and written communication skills, with the ability to engage effectively with both technical teams and business stakeholders

Ability to balance attention to detail with a broader understanding of business goals and delivery timelines

Demonstrated ability to collaborate effectively within cross-functional teams

Self-directed and adaptable, with the ability to quickly learn new domains, technologies, and business processes

Ability to perform effectively in a team-oriented environment with evolving priorities

Ability to obtain a security clearance