Boston Medical Center (BMC) · 5 hours ago
Patient Service Representative (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$20.08/hr - $22.61/hrBoston Medical Center (BMC) is seeking a Patient Service Representative to handle inbound and outbound communications for their ambulatory practices. The role involves managing patient inquiries, scheduling appointments, and ensuring effective communication while adhering to practice guidelines.
Health CareHospitalMedicalNon Profit
Responsibilities
The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail
Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills
Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation
Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment
Provides accurate and detailed information and updates patients’ records, using Epic
Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging
Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care
Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor
Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience
Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided
Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals
Follows established hospital infection control and safety procedures
Other duties as needed
Qualification
Required
A minimum of a High School diploma/GED is required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach the patient in navigating the healthcare system
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail
Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
Ability to document work in a professional and efficient manner
Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home
Benefits
Medical
Dental
Vision
Pharmacy
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
Founded in 1996
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase