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Relay · 18 hours ago

Solutions Engineer - AI Driven

Raleigh, NC

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Relay is a high growth company based in Raleigh, focused on transforming communication for frontline workers through innovative cloud solutions. They are seeking a Solutions Engineer to design AI-driven solutions that address complex business challenges and enhance the value of their SaaS platform for enterprise customers.

Communication HardwareGPSProductivity ToolsSoftware

Responsibilities

Partner with assigned Business Development and Enterprise Sales teams to gain a deep understanding of their business goals, complex technical landscapes, and critical pain points, identifying opportunities for AI-driven transformation

Design and architect robust, scalable, and innovative AI solutions using our core product suite and APIs, tailored to specific customer needs and demonstrating significant value through AI-powered business process re-engineering

Develop and deliver highly customized, compelling product demonstrations and technical presentations that effectively communicate the value and technical feasibility of AI-driven solutions to diverse audiences, including C-suite and IT leadership

Lead the development, hands-on implementation, and management of Proof-of-Concept (PoC) solutions to validate technical requirements and showcase the transformative power of Relay's AI capabilities in complex scenarios

Act as the primary technical contact and trusted advisor for prospective customers during strategic sales cycles, guiding them through technical evaluations and deployments of our platform

Lead and manage the technical diligence process, expertly addressing intricate technical questions, security inquiries (RFIs/RFPs, security questionnaires), and integration challenges related to AI deployments, leveraging internal Security/Support for standard items

Proactively identify, address, and overcome technical objections, securing technical validation and buy-in from key customer stakeholders, including IT and leadership, regarding AI solution adoption

Provide significant technical contributions to proposals, Statements of Work (SOWs), and commercial negotiations, emphasizing the value of AI-driven transformation

Drive the initial implementation and configuration of 'emerging solutions' (e.g., initial integrations using new AI APIs or cutting-edge AI models) directly with customers, ensuring successful deployment and initial operationalization

Meticulously document designed AI solution architectures, including critical configurations, API utilization for AI integrations, and integration points defined during pre-sales

Conduct thorough handover sessions to Customer Success and longer-term Implementation/Operations teams for standardized AI solutions, ensuring they have the necessary technical context and design rationale

Serve as a point of escalation for implementation and post-deployment teams

Provide direct support and optimization for 'emerging solutions' until they become standardized and transitionable to Operations

Proactively engage and influence cross-functionally to create revenue momentum across Product Management, Operations, Marketing and Sales, specifically focusing on AI and business transformation

Synthesize and deliver valuable field feedback to Product Management regarding strategic customer needs for feature gaps, and usability to influence roadmap direction

Partner with Operations to develop robust playbooks for onboarding and supporting novel customer solutions

Collaborate with Security and Support teams to equip them with the knowledge needed for routine technical and security questionnaires related to implementations

Develop technical cheat sheets and one-pagers focused on AI capabilities and business transformation for BD and Enterprise sales teams

Collaborate with Marketing on technical content generation (e.g., whitepapers on AI use cases, case studies and conference talks) as needed

Qualification

AI-driven solutionsSaaS platform expertiseProof-of-Concept managementTechnical presentationsTechnical sales experienceBusiness transformationComplex problem-solvingCommunication skillsInterpersonal skillsCollaboration skills

Required

Experience (e.g., 1-3+ years) in a customer-facing technical role such as Forward Deployed Engineer, Sales Engineer, or Technical Analyst, preferably within an enterprise software or SaaS environment with a focus on AI, or data science solutions

Demonstrated ability to understand complex business challenges and architect sophisticated, AI-driven technical solutions using a SaaS platform's core features and APIs to achieve business transformation

Strong experience designing, implementing, and delivering compelling technical demonstrations and presentations focused on AI capabilities and their business impact to both technical and business audiences

Experience leading technical diligence processes for AI-driven solutions, including responding to RFPs/RFIs, security questionnaires, and technical objections related to AI

Hands-on ability to build, implement, and manage Proof-of-Concept solutions leveraging modern web technologies and AI/ML frameworks

Excellent communication, interpersonal, and collaboration skills, with an ability to clearly articulate the value of AI driven workflows

Strong problem-solving skills and the ability to navigate ambiguity, particularly in the evolving AI landscape

Experience working effectively with business development and enterprise sales teams and engaging directly with large prospective customers to drive AI adoption and ensure successful initial deployments

Ability to translate complex technical AI concepts into clear, understandable language for various stakeholders, including C-suite executives

Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience

Benefits

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you

Generous Paid Time Off

401(K) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam

Free Snacks and Fun Times

Latest tech, standing desks, and all the accessories and software you need to succeed in your role