Redemption Plus · 9 hours ago
Business Development Representative
Taunton, MA
Full-time
Hybrid
Entry Level
2+ years expRedemption Plus is a company that partners with family entertainment centers and cinemas to create memorable guest experiences. They are seeking a Business Development Representative who will drive sales productivity by engaging leads, maintaining CRM data, and supporting Account Executives in building customer relationships.
FamilyWholesale
Responsibilities
Turning marketing leads into qualified sales opportunities
Keeping our pipeline clean, organized, and moving forward
Supporting Account Executives so they can focus on closing deals
Building relationships with prospects from first contact through onboarding
Engage inbound leads within 1 hour via phone, email, or text
Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
Conduct discovery calls to understand business needs and pain points
Book qualified demos and site visits for Account Executives
Re-engage dormant accounts and identify expansion opportunities
Maintain accurate records for all leads, contacts, accounts, and opportunities
Log all calls, emails, and meeting notes in Salesforce within 24 hours
Update lead statuses and pipeline stages in real-time
Generate weekly reports on lead flow, conversion rates, and pipeline health
Assist AEs with quote preparation and proposal coordination
Support new customer onboarding and initial order setup
Respond to customer inquiries and route to appropriate team members
Coordinate trade show logistics, booth setup, and lead capture
Participate in weekly sales training and product knowledge sessions
Shadow Account Executives on customer calls and meetings
Stay current on industry trends, competitor offerings, and our product line
Develop skills in objection handling, negotiation, and closing techniques
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or related field — or equivalent experience
2+ years of experience in sales support, inside sales, or customer service (B2B preferred)
CRM Proficiency: Hands-on experience with Salesforce or similar CRM platforms
Strong written and verbal communication skills
Highly organized, detail-oriented, and proactive with follow-through
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
Preferred
Experience with tools like LinkedIn Sales Navigator, ZoomInfo, or similar platforms
Familiarity with sales processes, pipeline stages, and basic forecasting
Experience supporting field sales teams or working in a growth-oriented company
Comfort with Google Workspace and Microsoft Office
Benefits
Health, Dental & Vision Insurance (company contributes 80%)
401(k) with company match (fully vested immediately)
Flexible PTO Policy
Hybrid Work Model (3 days onsite in Taunton, MA / 2 days remote)
Quarterly Team Events (we actually have fun together)
Annual Performance Reviews with transparent promotion criteria
Company
Redemption Plus
Redemption Plus provides family and bowling entertainment businesses with data-backed prize options and redemption tools.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steve Jordan
SVP and CFO (Retired)
Michael Tipton
Chief Operations Growth Officer
Company data provided by crunchbase