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Dillard's · 22 hours ago

Production Control / Technical Support Analyst (Night shift)

Little Rock, AR

Full-time

Onsite

Entry Level

2+ years exp

Dillard’s is seeking a Production Control / Technical Support Analyst to work the night shift at their Data Centers in Central Arkansas. The role focuses on assisting users with complex procedural or operational problems related to IT applications, hardware, or services, while also executing and monitoring batch processing issues.

E-CommerceFashionMen'sRetailWomen's

No H1B

Responsibilities

Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions

Must be able to function independently

Handle phone and email support for moderate system or content issues

Identify, resolve, and escalate issues when necessary

Clearly communicate technical solutions in a user-friendly, professional manner

Record interactions in our service ticket database

Identify and document resolution to recurring inquiries

Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution

Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations

Ensure all batch processes are started and completed in a timely manner

Qualification

Technical supportProblem-solvingCommunication skillsHelp desk experienceNetwork operations experienceJob Control Language (JCL)Customer service experienceTeam environment