Latitude Inc · 4 hours ago
Technical Services Rep
Homestead, FL
Full-time
Onsite
Mid Level
$19/hr - $24/hr
3+ years expLatitude Inc is seeking a Technical Customer Solutions Specialist who serves as a critical interface between customers and laboratory testing operations. This role involves guiding customers toward appropriate testing solutions and ensuring a high-quality experience throughout the test program lifecycle.
Manufacturing
Responsibilities
Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements
Provide technical guidance on test program setup and execution
Support customers before, during, and after testing to ensure accurate and effective outcomes
Review, interpret, and summarize testing standards, specifications, and engineering drawings
Maintain detailed and accurate documentation of all customer communications and project activities
Collaborate internally to review project scope, feasibility, and timelines
Develop cost estimates and proposals for testing services across multiple laboratory locations
Follow up on open opportunities, including requested but unsubmitted test programs
Conduct on-site customer tours and explain laboratory capabilities and testing methodologies
Represent the organization at trade shows, conferences, and industry events
Perform additional duties as needed to support business and customer objectives
Qualification
Required
Associate's degree or higher in a science or technology-related discipline
Minimum of 3 years of customer-facing experience, including substantial written communication
Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences
Proficiency with standard business software, including Microsoft Word and Excel
Strong written and verbal communication skills in English, with a high attention to detail
Working knowledge of algebra and geometry
Understanding of professional business communication and etiquette
Preferred
Five or more years of customer service or technical support experience
Bachelor's degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology)
Experience working in a laboratory, testing, or manufacturing environment
Familiarity with national and international testing standards (e.g., ASTM, ISO, DIN)
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase