PVcase · 2 days ago
Customer Success Manager (US)
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $95K/yr
2+ years expPVcase is moving solar forward with innovative software solutions for solar project development. They are seeking a Customer Success Manager to oversee post-sales activities, drive customer engagement, and ensure ongoing value in their products.
B2BEnergyRenewable EnergySaaSSolar
No H1B
Responsibilities
Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal
Drive healthy adoption, net retention, and reduce churn
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products
Engage with executive sponsors and decision-makers within customer organizations as needed
Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe
Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey
Act as a customer liaison within the organization, advocating to senior leadership as needed
Contribute to process development and organizational growth projects
Qualification
Required
Experience managing clients, preferably in a B2B environment
Proven track record of renewing contracts
Identifying upsell opportunities
Building strong, impactful customer relationships
Minimum 2 years of Customer Success experience
Demonstrated experience developing and fostering relationships at all levels within customer organizations
Strong collaboration skills to effectively collaborate with internal and external teams
Accurate forecasting skills and a good understanding of the customer base
Conflict-resolution skills to drive closure to customer concerns and open issues
Understanding of customer metrics and the ability to analyze data to drive insights
Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools
Outstanding written and verbal communication skills required
Preferred
Renewable Energy industry experience (or experience in a related field) is not required, but a strong plus
Experience with Salesforce and/or Gainsight a strong plus
Startup / Scale-up experience preferred
Additional language skills are not required, but a strong plus
Benefits
Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.
Health, dental, and vision coverage.
Flexible vacation policy, with a minimum of 3 weeks off.
Full training and onboarding program for a seamless start.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Unlimited remote work policy.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.
Company
PVcase
One end-to-end platform for site selection, design, and yield optimization, trusted by 1,500 customers in 75+ countries.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$123.89MKey Investors
ElephantPractica Capital
2023-07-17Series B· $100.03M
2021-10-05Series A· $23M
2019-02-01Seed· $0.29M
Leadership Team
David Trainavicius
Founder / CEO
Recent News
2025-09-29
Clean Technica
2025-09-12
2025-06-02
Company data provided by crunchbase