Silver Star Protection Group · 7 hours ago
Regional Supervisor
Kansas City, MO
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expSilver Star Protection Group is a security firm established in 2014, dedicated to delivering customized security solutions. The Regional Supervisor is responsible for overseeing day-to-day operations, managing personnel, and ensuring exceptional service delivery to clients.
Security & Investigations
Responsibilities
Oversee daily operations in the region, ensuring smooth and efficient functioning across all assigned sites
Manage the scheduling of SSPG Officers, ensuring optimal coverage for all shifts, and addressing short-term or emergency staffing needs as they arise
Supervise the performance and conduct of SSPG Officers, ensuring they adhere to company policies, procedures, and post orders
Build and maintain strong relationships with clients, ensuring their needs are met, addressing concerns promptly, and delivering exceptional service
Oversee the recruitment, onboarding, and training processes for new SSPG Officers, ensuring they are adequately prepared for their roles
Ensure all sites are properly staffed and post orders are followed by SSPG Officers. Regularly review and update post orders to align with client expectations, regulations and operational needs
Work with the Director of Operations to monitor internal operations that impact operations and address any inefficiencies or challenges
Report on operational status, staffing levels, incidents, and client feedback to the Director of Operations. Communicate effectively with the Senior Team Lead (STL) and SSPG Officers to ensure smooth operations
Address emergency staffing needs and ensure operation protocols are in place during these instances to always maintain effective client coverage
Qualification
Required
Minimum of 2 years of experience in operations, supervision, or a related field, with a proven track record of leadership in managing personnel and operations
Strong supervisory and leadership skills with the ability to motivate and manage teams efficiently
Ability to quickly address and resolve issues related to scheduling, staffing, and operations
Strong customer service skills with the ability to maintain and build client relationships
Excellent verbal and written communication skills, with the ability to communicate effectively with staff, clients, and senior leadership
Ability to adapt to changing operational needs, emergency situations, and client requests
Strong time-management and organizational skills to handle multiple responsibilities and ensure smooth operations across the region
Must have legal authorization to work in the United States
Preferred
Experience in scheduling, operations management, or security leadership is preferred
Benefits
Medical, Dental, Vision, Life – 90 Days
Paid Time Off (PTO) – 90 Days
Weekly pay on Fridays
Referral bonus
Company
Silver Star Protection Group
A premier security firm led by a team of elite protective services experts and passionate business professionals.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase