Capital Logistics Group · 1 day ago
Associate Director of Operations
Greater Chicago Area
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCapital Logistics Group is seeking an experienced Associate Director of Operations to support and scale our customer and carrier operations. This role partners closely with senior leadership to drive operational excellence, develop high-performing teams, and ensure consistent, high-quality service delivery across the brokerage.
LogisticsSupply Chain ManagementTransportation
Hiring Manager
Chris Erlandson
Responsibilities
Support Directors in managing day-to-day operations across customer and carrier teams
Lead, mentor, and develop Account Managers, Operations Specialists, Tracking, and Billing teams
Oversee load coverage, customer quote prioritization, and service recovery efforts
Act as a senior escalation point for operational issues, claims, disputes, and service failures
Partner with Carrier Sales to support carrier vetting, performance management, and capacity strategy
Ensure accurate tracking, timely documentation, billing compliance, and regulatory adherence
Monitor KPIs and market trends to inform operational decisions and continuous improvement initiatives
Support after-hours and weekend coverage as needed to maintain service continuity
Qualification
Required
Bachelor's degree in Business, Logistics, Supply Chain, or related field
5–8+ years of logistics or transportation experience with demonstrated leadership responsibility
Strong operational leadership, problem-solving, and communication skills
Proficiency with TMS platforms and data-driven performance management
Preferred
MBA preferred
Company
Capital Logistics Group
Capital Logistics Group is an asset-based logistics company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Durbin
Owner/Business Development
Company data provided by crunchbase