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Bastian Solutions · 7 hours ago

Advanced Technology Support Engineer (2nd Shift)

Noblesville, IN

Full-time

Onsite

Senior Level

$90K/yr - $120K/yr

5+ years exp

Bastian Solutions is a company focused on providing advanced technology support, and they are seeking an Advanced Technology Support Engineer to enhance customer satisfaction through effective support. The role involves troubleshooting, remote support, and collaboration with the management team to ensure timely resolution of customer issues.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation

H1B Sponsor Likely

Responsibilities

Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc

Maintains satisfied customers by resolving issues quickly

Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)

Communicate with other Bastian team members effectively. Keep your manager advised of schedule

Qualification

Controls engineeringPLC programmingHMI programmingAutoCAD ElectricalMaterial Handling experienceCustomer serviceHands-on mechanical capabilitiesComputer literateCommunicationDocumentation skills

Required

Provide customer support to all existing Bastian Solutions customers

Conduct phone troubleshooting

Provide remote dial in support/troubleshooting

Support escalation process

Provide on-site support as necessary

Utilize AutoCAD Electrical for controls systems electrical design

Perform PLC/PC programming

Perform Human-Machine Interface (HMI) programming

Conduct customer training

Provide debug support on site

Support Advance Technologies used within the Material Handling Industry

Work directly with the Controls Support Manager and management team

Ensure all customer needs are met in a timely manner

Develop the customer support program

Communicate effectively with other Bastian team members

Keep manager advised of schedule

Maintain satisfied customers by resolving issues quickly

Ensure customer service, satisfaction, and goodwill during implementation and support

Preferred

BS in Engineering (Electrical or Mechanical) or technical discipline

Five plus years of experience in Controls engineering

Previous experience with AutoStores, Mobile Robotics solutions, etc

PLC/VLC programming experience

HMI programming experience

Panel design preferred

Hands-on mechanical capabilities

Extremely computer literate with MS Office products

AutoCAD Electrical experience preferred

Material Handling or Automation experience preferred

Excellent communication and documentation skills

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Company

Bastian Solutions

Glassdoor4.0

Improve your warehouse design and operations with our innovative material handling solutions.

Founded in 1952

Indianapolis, Indiana, USA

1001-5000 employees

https://www.bastiansolutions.com/

H1B Sponsorship

Bastian Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (7)

2023 (16)

2022 (9)

2021 (5)

2020 (8)