Chase Brexton Health Care · 6 days ago
Chief Operating Officer
Baltimore, MD
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expChase Brexton Health Care is seeking a Chief Operating Officer to oversee and coordinate the delivery of administrative services across multiple site operations. The role involves managing key projects, improving operational efficiency, and ensuring high-quality patient care while collaborating with various leaders and departments within the organization.
Health CareMental Health
Hiring Manager
Dwight Walker, MS
Responsibilities
Leads and directs site clinic managers/directors who oversee day to day operations
Provide leadership and mentoring to management staff in establishing/implementing departmental objectives related to staffing, policies, procedures and overall productivity
Responsible for education of staff relative to regulatory and organizational requirements
Responsible for the highest quality patient services delivered by respective sites with obtainable resources, while ensuring a cost-effective operation
Collaborates with leaders and staff to manage incoming and outgoing referral processes, patient access, and workflow and customer service
Collaborates with Chief Information Officer to manage and improve manager support systems within the organization such as but not limited to; phone system, patient reminder and patient intake systems, etc
Collaborates with Finance Leadership to manage and improve the organizations overall denial rate on for billable claims
Collaborates with Finance Leadership and Compliance Officer to manage and improve the financial eligibility process
Collaborates with Facilities and Finance Leadership to manage building projects including but not limited to renovations, relocations and expansions
Lead collaboration and implementation efforts with leaders and staff to develop an enterprise-wide diversity, inclusion and equitable culture establishes consistency across Chase Brexton policies, procedures, and standard work
Represent Chase Brexton as a subject matter expert on diversity-related topics internally
Maintain knowledge of diversity-related issues and best practices while adhering to all regulatory and organizational requirements
Integrate and coordinate planning efforts with all appropriate management staff
Together with leaders and staff, initiates, proposes, and facilitates strategy to optimize patient care and net operating income
Monitor external environment for new programs and evaluates competitors to create opportunities
Together with leaders and staff, leads and manages startup operations for new practices and establishes consistency with current Chase Brexton policies, procedures, and standard work for new operation
Manages staff efforts and assists operational management to design effective processes to develop strategies ensuring the long-range viability of the respective sites
Maintain and grow relationships with community organizations; serves as a liaison and representative when appropriate for this position
Meets regularly to collaborate with leaders and staff to address concerns as needed
Liaison to, and member of, Quality Excellence Committee
Liaison to, or member of, organizational committees as appropriate
Liaison for county health departments and other regulatory agencies
Provides input and guidance regarding the selection and measurement of aims to improve operation functions
Works closely with IT to develop data reports. Effectively coordinates this process and provides support for related operation projects, including directing process improvement teams
Works collaboratively with leaders and staff to ensure operational, quality and financial goals are attained
Works collaboratively with leaders and staff to prepare annual budgets and annual operating plans for all respective sites and administers all functions within approved income and expense budgets
Responsible for Site Operations Directors, non-clinical staff, including PSR’s, referral coordinators, call center, eligibility specialist, health information management (HIM), and outsourced services (Lab)
Maintains adequate staffing levels, authorizes requests for time off, arranges for adequate operational coverage, and oversees staff work schedules
Oversee staff responsible for the physical maintenance and operations of buildings, facilities and building systems as well as security
Assist with planning and execution of building construction or renovation
Supervise maintenance, security and housekeeping departments
Assist with the management of leases, contractors and budgets related to buildings and facilities
Works with medical staff to resolve issues and collaborates with the Chief Medical Officer and Vice President of Quality & Clinical Services as needed and required
Consistently displays professionalism in dealing with customers, staff, and clinicians
Maintains professional and technical knowledge by tracking emerging trends in FQHC operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Qualification
Required
Bachelor's Degree
Currently licensed as a Registered Nurse in Maryland
CPR/BLS certification required
Five to Seven years of progressive leadership experience and change management
Preferred
Master's Degree in Business or Health Administration
Project Management training and/or certification
Familiarity with Practice Management Systems
Company
Chase Brexton Health Care
When you think about health care what comes to mind? Medical exams? Health insurance? Shots? At Chase Brexton Health Care, we think about ‘care.’ When patients come to Chase Brexton for their health care, they receive more than medical attention.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Frank
Chief Marketing & Development Officer
Deborah Gallagher
Board Liaison & Senior Executive Assistant to CEO
Recent News
Chase Brexton Health Care
2025-05-04
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