Compucom Staffing ยท 3 hours ago
Senior Desktop Engineer
Ann Arbor, MI
Full-time
Onsite
Senior Level
$30/hr - $44/hr
5+ years expCompucom Staffing is a provider of IT staffing services and solutions. They are seeking a qualified Senior Desktop Engineer to focus on macOS administration and enterprise endpoint management, serving as the primary escalation point for complex Apple device issues and leading Jamf Pro administration.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Act as the primary escalation point for complex macOS and endpoint issues; own resolution and root-cause analysis for high-impact incidents
Lead Jamf Pro administration (policies, profiles, smart groups, configuration, packaging, and scripted deployments)
Manage ADE/zero-touch provisioning for Apple devices; maintain enrollment workflows and PreStage configurations
Drive macOS security posture: FileVault enforcement, patch currency, EDR health checks (e.g., SentinelOne), and CIS benchmarks
Provide Tier 2/3 support for Apple hardware/peripherals and core productivity apps (Office 365, VPN, Okta), plus Windows endpoints as needed
Perform asset lifecycle tasks: provisioning, returns/RMA, and data-sanitized disposal coordination; maintain accurate inventory updates
Execute onboarding/offboarding tasks in ServiceNow (ITSM) and update asset records in FreshService (Asset Management System); validate termination controls and leavers' data handling
Collaborate with Server, Network, and Security teams; drive resolution and communicate risk proactively during change management and major deployments
Author and maintain technical documentation and internal KB articles; contribute to runbooks and standard operating procedures
Mentor interns and junior staff; guide best practices for Apple device management
Qualification
Required
Minimum 5+ years of experience in desktop support or systems engineering with demonstrable macOS depth; strong troubleshooting and leadership skills
Hands-on Jamf Pro administration (policies, profiles, packaging, scripts); ADE enrollment and zero-touch provisioning experience
Working knowledge of ITSM platforms (ServiceNow) and asset management tools (FreshService); ticket lifecycle management and SLA awareness
Proficiency with enterprise services: Okta, Office 365, VPN clients; endpoint security/EDR (e.g., SentinelOne, Rapid7); disk encryption (FileVault)
Ability to document procedures clearly, communicate with technical and non-technical audiences, operate independently and collaboratively
Preferred
Advanced Jamf certification a plus
Scripting and automation for macOS (e.g., Bash, zsh, Python); packaging tools and best practices; AI-assisted remediation where appropriate preferred
Knowledge of network fundamentals (TCP/IP, DNS, DHCP) and VPN host-check behavior preferred
Experience with Intune/SCCM for Windows endpoints; familiarity with CyberArk, GlobalProtect, or equivalent security toolsets preferred
ITIL Foundation or equivalent practical experience preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase