ShipMonk · 4 days ago
Key Account Manager
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expShipMonk is a growth partner for merchants, providing technology and fulfillment solutions to high-growth ecommerce brands. They are seeking a Key Account Manager to serve as a strategic partner for a top-tier merchant account, focusing on operational expertise and driving merchant satisfaction through collaboration and guidance.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Deeply understand your assigned merchant’s business and goals
Partner closely with operations teams to help merchants navigate fulfillment processes and resolve issues effectively
Build and maintain a trusted, long-term relationship as the go-to contact
Provide regular updates on order flows, shipments, support tickets, integrations, and growth recommendations
Collaborate internally to improve merchant support programs and satisfaction
Identify opportunities to drive revenue growth by guiding merchants toward additional services
Be involved in day-to-day operations to gain insights into how ShipMonk serves merchants
Qualification
Required
3+ years in Account Management or Client Success; experience managing a single key account is a plus
Demonstrated ability to understand and navigate operational workflows; formal operations experience is a plus but not required
1+ year in a management role (preferred)
Strong verbal and written communication skills
Ability to work in a fast-paced, deadline-driven environment
Willingness to travel to facilities or client locations as needed
Proactive, solution-oriented, and enthusiastic mindset
Proficiency in Microsoft Office; experience with WMS or Salesforce is a plus
Must be based in Fort Worth, Texas
Preferred
1+ year in a management role
Benefits
Full health benefits (medical, dental, vision)
Unlimited Paid Vacation
401(k) retirement plan
Collaborative, growth-oriented culture that values innovation and diversity
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase