DC Department of Human Resources · 5 hours ago
Program Support Assistant (Peer Navigator)
Washington, DC
Full-time
Onsite
Entry Level
$51K/yr - $59K/yr
1+ years expThe DC Department of Human Resources is seeking a Program Support Assistant to support the Peer Outreach Program within the Public Services unit of the District of Columbia Public Library system. This role involves connecting individuals experiencing homelessness, mental illness, and substance use disorders to community services and resources.
AdviceB2BEducationEmploymentHuman ResourcesManagement Consulting
Responsibilities
Conducts community-based outreach for consumers to assess needs and promote treatment engagement
Participates in case reviews regarding client needs and strengths; responsible for reporting services and referrals
Engage individuals who need/want to be connected to services including mental health services, substance use recovery services, housing, etc
Identify and engage individuals who may be experiencing homelessness in and around library branches
Work with homeless customers to help identify needs, such as housing, mental health, substance abuse, food, etc. and work with customers on goal setting
Assist individual customers with applying for public benefits including Medicaid, SSI/SSDI, and TANF, including accompanying customers to apply for public benefits and other services
Participate in supervision with DCPL Health and Human Services Assistant Manager
Receive referrals from library staff, mental health providers, and other social service agencies and perform assessments to determine the patron’s individual needs
Participate in daily check-ins with outreach team members and Health & Human Services Assistant Manager
Maintain a binder of services for customer referrals
Participate in trainings such as HMIS training, SOAR training, SPDAT training, Department of Behavioral Health and other trainings to increase knowledge of street outreach, peer support, motivational interviewing, goal setting, harm reduction, etc
Participate in DCPL front-line staff trainings related to homelessness, mental illness, etc
Maintain confidentiality of records in conformity with the District of Columbia federal law and regulations
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Minimum of one (1) year of experience providing direct customer service to customers, preferably vulnerable populations
At least one (1) year at the next lower grade level (CS 6; CS 5 and below will not be considered)
Certified Peer Specialist, having completed training and certification through an accredited program
Knowledge of the policies, practices, and procedures of the Peer Outreach Program
Knowledge of the signs and symptoms of mental illness and substance abuse and the ability to assist the consumers to access care services
Ability to maintain individual consumer interaction records
Ability to communicate effectively both verbally and in writing
Ability to travel using public transportation
Working knowledge of technology (computers and cell phones)
Preferred
Experience working in an urban public library
Benefits
Health and life insurance
Annual (vacation) and sick leave
Covered under the District of Columbia government's retirement plan
Company
DC Department of Human Resources
At the District of Columbia’s Department of Human Resources, we believe that people are the heart of public service.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Absala Mengestab
Chief Information Officer
Kristina Savoy
Chief Learning Officer
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