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COCC · 10 hours ago

Lending Application Support Specialist

Southington, CT

Full-time

Hybrid

Entry, Mid Level

$48K/yr - $66K/yr

2+ years exp

COCC is seeking an Application Specialist to join their Client Services Loan Support team. The role involves maintaining in-depth knowledge of the core processor application, providing customer support, resolving issues, and participating in training and development activities.

ConsultingFinanceInformation TechnologySoftware

Hiring Manager

Michelle Skoplyak

Responsibilities

Answer emails and phone calls, providing front-line customer support

Log all inquiries and resolutions into the tracking system

Respond to client issues and requests for assistance

Answer questions regarding system use, procedures, and report interpretation

Follow up with clients throughout the resolution process

Research customer issues using system documentation, manuals, and industry resources

Assist users with routine transactions and workstation problems

Collect information, troubleshoot, and develop solutions for routine issues

Log all research efforts accurately in call logging software

Submit and follow up on special processing requests

Schedule and validate specification changes and maintenance

Participate in formal training programs and cross-train on other applications

Attend internal and industry training sessions

Enhance product knowledge through self-learning and use of training labs

Comply with COCC’s Security Policy

Communicate problems and improvement requests to management

Assist team members and share workload as needed

Qualification

Loan servicing experienceCore processor application knowledgeCustomer service skillsProblem-solving skillsFinancial servicesCommunication skillsWork independently