VIVA USA Inc. · 4 days ago
Call Center Specialist
Johnston, IA
Contract
Onsite
New Grad, Entry Level
0+ years expVIVA USA Inc. is a company seeking a Call Center Specialist to provide front-line technical support and information to customers regarding product inquiries and issues. The role involves handling customer calls, documenting interactions, and ensuring customer satisfaction and retention.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention
Technicians provide phone support while effectively documenting each interaction
Common calls include:
· General product questions, availability, compatibility
· Ag, Residential and Commercial Turf, and Golf product issues/complaints
· Warranty registration, and extended warranty coverage
· Out of warranty assistance
· Parts and publications lookups
· Loyalty Rewards programs
Qualification
Required
Skills in interpersonal communications, negotiation, and conflict resolution
Excellent written and verbal communication skills
6+ months experience with customer service/support experience
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications
Strong computer, research and troubleshooting skills
Ability to work support hours and occasional holidays to support the business
Preferred
Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase