MSS Solutions, LLC · 19 hours ago
IT Support Specialist
Hanahan, SC
Full-time
Hybrid
New Grad, Entry LevelMSS Solutions, LLC is a growing company seeking an IT Support Specialist to enhance their team. The role involves providing technical support for hardware and software, managing user accounts, and educating end-users on best practices for IT systems and cybersecurity.
Heating Ventilation and Air Conditioning (HVAC)Information TechnologySoftware
Responsibilities
Provide support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android)
Assist with troubleshooting hardware and software issues, including operating systems and applications
Complete firmware upgrades on PC’s
Maintain an accurate and up-to-date inventory of all hardware and software assets
Track the lifecycle of hardware and software, including procurement, deployment, maintenance, and retirement
Instruct and educate end-users on best practices for using IT systems, software applications, and cybersecurity protocols
Develop and deliver training materials to help users maximize their technology use efficiently and securely
Install applications to meet departmental needs based on policies and standards
Participate in projects and completing proof of concepts
Monitor network services and equipment proactively to ensure optimal performance
Supporting IP telephony and mobile administration
Knowledge of MDM (Mobile Device Management)
Manage user accounts, groups, and permissions in Active Directory
Maintain accurate documentation of technical procedures and issues
Update knowledge base articles for common issues and solutions
Provide technical assistance to on-site and remote employees for hardware, software, and network issues
Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools
Assist users with multi-factor authentication issues using DUO Mobile
Deploy and manage endpoint protection
Up to 30% travel to remote offices as needed for on-site support and training
Other such duties and responsibilities as assigned by the Company from time to time
Qualification
Required
High School Diploma or equivalent certification
Knowledge of O365 including Intune, Azure and Exchange
Experience with ticketing systems
Onboarding and offboarding employees using MSS's IT platforms
Flexibility to work varying hours
Ability to communicate technical information to non-technical individuals effectively
Strong attention to detail and ability to multitask
Be able to work without supervision
Problem Solving under pressure
Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets
Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents
Must successfully pass a background check and drug test
Preferred
A+, MCP, Network +, are a plus
Benefits
Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Company
MSS Solutions, LLC
MSS Solutions, LLC is a solutions provider for HVAC services, building automation systems, security systems and project management.
Founded in 1996
501-1000 employees
H1B Sponsorship
MSS Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Jennifer Tindal, CPA, CCIFP
CFO
Company data provided by crunchbase