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M&T Bank · 16 hours ago

Collections Specialist III

Getzville, NY

Full-time

Hybrid

Entry, Mid Level

$20.55/hr - $34.25/hr

1+ years exp

M&T Bank is a financial institution seeking a Collections Specialist III to manage complex accounts in areas such as foreclosure and bankruptcy. The role involves initiating contact with borrowers and attorneys, investigating accounts, and ensuring compliance with operational risk controls.

Financial Services

H1B Sponsor Likely

Responsibilities

Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions

Initiate contact with customers’ attorneys and Bankruptcy trustees

Investigate and conduct skip tracing as required

Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms

Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions

Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements

Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities

Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight

Develop an understanding of the business and its functions, processes and operations

Keep abreast of business and market trends that may affect business department

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Collections experienceCustomer service experienceSkip tracingM&T Bank systems knowledgeWord processing softwareSpreadsheet softwarePresentation softwareCommunication skillsDetail oriented

Required

A combined minimum of 3 years' higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales

Experience with word processing, spreadsheet and presentation software

Detail oriented

Strong verbal and written communication skills

Preferred

Knowledge of M&T Bank systems

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)