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Akkodis · 20 hours ago

Human Resources Coordinator

Normal, IL

Contract

Onsite

Entry Level

$25/hr - $27/hr

2+ years exp

Akkodis is seeking a People Partner Coordinator for a contract job. The role involves providing Tier 1 support for employee inquiries and managing end-to-end case handling in HR systems to ensure a great employee experience.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Prakhar G.

Responsibilities

Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups

Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full

Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate

Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow

Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support

Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience

Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance

Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer

Qualification

HR shared servicesHRIS systemsTicketing systemsBenefits supportPayroll supportJudgmentDiscretionClear communicationAttention to detailAdaptability

Required

2+ years in HR shared services, People Operations, or high-volume employee/customer support

Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools)

Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience

Sound judgment and discretion with sensitive information; strong attention to detail and follow-through

Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong

Preferred

experience in benefits or payroll support

knowledge base authoring

contact center/chat workflows

shift flexibility during peak cycles

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

A 401K plan

Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law

Holiday pay where applicable

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)