Milwaukee County Federated Library System · 10 hours ago
Library Technologies Administrator
Milwaukee, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expThe Milwaukee County Federated Library System (MCFLS) is looking for a skilled Library Technologies Administrator to oversee and maintain technology systems that support library functionality. This role involves managing the Integrated Library System, providing helpdesk support, and ensuring the health of the ILS database while also making recommendations to the System Director.
Libraries
Responsibilities
Integrated Library System (ILS). Manages and directly implements activities related to the ILS. Troubleshoots functionality issues, assists with software upgrades, provides reports and statistics, interprets and resolves user problems, evaluates and implements new software products and enhancements, including third party software solutions. Manages automated tasks and creates new ones where appropriate
Helpdesk Support. Works with system staff in a team environment to provide helpdesk coverage for member library staff and patrons. Assists member libraries with ILS issues, changes to settings, and troubleshooting
Database Maintenance. Works with the Member Services team to oversee the proper maintenance and health of the ILS database. Loads patron and bibliographic records when needed, including regular patron record loads for digital and student accounts. Provides and monitors statistics and reporting related to the ILS database and related systems
Provides Administrative Consultation to the System Director. Frames issues, assembles background information, makes recommendations, promotes problem solving and participates in decision-making
Training and Competency. Develops and maintains professional competencies and overall familiarity with technical issues. Attends formal and informal continuing education programs
Attends Library Director Advisory Council (LDAC) and/or subcommittee meetings as assigned and communicates issues to the group
Qualification
Required
Bachelor's or Associate degree with a minimum two years' experience in one or more areas: information technology, technology helpdesk or customer support, and database management
Demonstrated experience with Microsoft Office applications
Strong customer service orientation and skills in a team environment
Excellent organization skills and ability to process details accurately and with attention to detail
Demonstrated knowledge of developing and analyzing reports or statistics
Ability to work hard, respond to varied/changing work demands, and make decisions as required
Candidate hours will include late afternoon and early evening hours, Monday through Friday to accommodate the open hours of member libraries
Preferred
Three to five years of public library or public library system experience
Demonstrated experience with library automation software or similar software applications
Experience with database management principles and software
Demonstrated experience showing initiative or leadership in past work projects
Dedication to public service
Additional coursework in specialized areas of library science or other related field
Company
Milwaukee County Federated Library System
The Milwaukee County Federated Library System (MCFLS) is an organization overseen by the Wisconsin Department of Public Instruction and administered by a seven-member Board of Trustees.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase