Apply on Employer Site

Pivotal Housing Partners · 19 hours ago

Collections and Housing Stability Specialist

Moraine, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

Pivotal Housing Partners is focused on supporting residents' long-term success and housing retention within affordable housing communities. The Collections and Housing Stability Specialist is responsible for managing rent collection efforts, reducing delinquency, and facilitating proactive communication with residents regarding payment plans and eviction prevention strategies.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Conduct daily outreach (calls, texts, emails) to assigned delinquent residents, ensuring each is contacted at least three times per week in coordination with the Assistant Community Manager

Maintain a positive, solution-focused attitude while working with residents to promote the importance of stable housing and long-term residency

Collaborate with nonprofit organizations to connect residents with financial literacy, budgeting, and financial planning resources

Perform regular (daily/weekly) in-person visits to the apartments of delinquent residents to discuss account status and confirm ongoing occupancy

Assist residents in accessing community resources by providing agency referrals and supporting them through the application process

Follow up weekly with both residents and partner agencies once assistance efforts are in progress. Document all contact with residents regarding delinquency in Yardi, ensuring detailed and timely notes are entered at every interaction

Post all received rent payments in Yardi on the same day they are received

Monitor and report on monthly collection performance, aiming to achieve 97% rent collection each month

Support the achievement of targeted economic occupancy rates: 90% at Hollywood and 96% at Douglasville

Prepare and send all required late payment notices and related correspondence in a timely manner

With Community Manager approval, file dispossessory actions with CSS in alignment with company policies and procedures

Monitor and follow up on all dispossessory filings, including communication with attorneys or CSS regarding court proceedings

Coordinate and monitor physical evictions when necessary, ensuring scheduling and communication is handled appropriately

Provide regular reporting (daily/weekly) as required by the Community Manager, Assistant Community Manager, or Regional Vice President

Participate in daily huddles with the Community Manager and Assistant Community Manager to review activities, challenges, and successes

As time allows, assist the Director of Economic Occupancy in reviewing former resident accounts to determine appropriate follow-up actions. Assists with effective cost control by operating within budgets, obtaining correct expense approvals

Assists with preparation of periodic inventory of building contents and property condition, and forwards listing to supervisor for review

Other duties as assigned

Qualification

Housing stability practicesFinancial managementProperty management experienceCustomer service skillsTime managementProblem-solving skillsCommunication skillsOrganizational skills