KnitWell Group · 2 days ago
Analyst - Service Desk
Ascena Corp ETNA-ascena-Pataskala, OH 43062
Full-time
Onsite
New Grad, Entry LevelKnitWell Group, a specialty retail operating company, is seeking a Service Desk Analyst I to join their team. The role involves providing tier 1 technology support to associates in stores and corporate offices, handling incoming calls and requests, and ensuring high-quality customer service in a fast-paced environment.
ApparelFashionLifestyleRetailWomen's
Responsibilities
Provide tier 1 technology support to associates working in our stores and corporate offices
Escalate support issues to appropriate technical staff
Submit vendor service requests for the Point of Sale (POS) and other break-fix processes
Qualification
Required
Excellent communication skills and ability to handle high call volume
Ability to multi-task in a dynamic and fast-paced environment
Strong verbal and written communication skills
Familiarity with POS technologies and support processes
Knowledge of Windows operating systems, Microsoft Office, and related client hardware
Understanding of network fundamentals and tools used to determine if a device has networking connectivity
Ability to troubleshoot and understand the relationship between client and server applications
Understanding of mobile device technology, including configuring wireless and Exchange email access on iOS devices
Familiarity with ITIL Framework
Understanding of Active Directory account management, particularly password resets in a multi-domain environment
Preferred
Previous experience working in a technology support role
Familiarity with MAC operating system and hardware
Company
KnitWell Group
KnitWell Group is a retail fashion company that supplies women’s fashion and lifestyle products.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jaap van Riel
Chief Technology Officer
Brad Perry
Manager-DC OPERATIONS
Recent News
2026-01-18
Company data provided by crunchbase